How to Boost Ice Cream Shop Satisfaction?

I. Isingeniso

Emhlabeni wokuncintisana weukhilimu oyiqhwaAmabhizinisi, ukwaneliseka kwamakhasimende kuyisihluthulelo sempumelelo. Le blog post ihlela amasu nokuqonda okungaphakamisa isipiliyoni samakhasimende esitolo sakho se-ayisikhilimu, esisekelwa yidatha enegunya nemikhuba emihle yemboni.

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Ukwaneliseka kwamakhasimende, kuvame ukufushaniswa njenge-CSAT, isilinganiso sokuthi ibhizinisi lihlangabezana kahle kangakanani noma lidlula okulindelwe kumakhasimende ayo. Kungadlula ukuhlinzeka ngomkhiqizo ogculisayo; Kuhlanganisa konke okuhlangenwe nakho kwamakhasimende, kufaka phakathi ukusebenzisana nabasebenzi, isikhathi esichithwa kuwebhusayithi, isipiliyoni sokulethwa, nokuningi.
Ngenkathi ukuthuthukisa ukwaneliseka kwamakhasimende kudinga ukutshalwa kwezimali kwangempela, imivuzo iyabonakala futhi iyabalulekile. Amakhasimende anelisekile kakhulu kungenzeka abuyele ebhizinisini, ancome imikhiqizo noma izinsizakalo zawo kwabanye, futhi ashiye ukubuyekezwa okuhle.
Lapho amakhasimende egculisekile, baba abameli abathembekile ngomkhiqizo. Maningi amathuba okubaPhinda ukuthenga, Bhekisa abangane nomndeni, bese wabelana ngamava abo amahle online. Lokhu akugcini kuphela ukuthengisa ukuthengisa kepha futhi kuthuthukisa idumela lomkhiqizo nokuthembeka. Empeleni, ukutshala imali ekwanelisekeni kwamakhasimende kungukuhamba kwamasu okuveza izinzuzo zesikhathi eside kunoma yiliphi ibhizinisi.

Sihlala sinamathela ekufuneni kwamakhasimende njengomhlahlandlela, ukukunikeza ngemikhiqizo esezingeni eliphakeme nensizakalo yokucabanga. Iqembu lethu lakhiwa ochwepheshe abanolwazi abangakunikeza ngezixazululo ezenziwe ngezifiso kanye neziphakamiso zokuklama. Ukusuka ekwakhiweni kuya ekukhiqizweni, sizosebenzisana kakhulu nawe ukuthi siqinisekise ukuthi izinkomishi zakho zephepha eziyize ezenziwe ngezifiso zihlangabezana ngokuphelele nokulindelwe kwakho futhi zidlule.

II. Ukwenza kahle ubuciko benjabulo yekhasimende embonini ye-Frozen Part

A. Ikhwalithi ibusa ephakeme

Uma kukhathazeka nge-gelato, izinga eliphakeme libalulekile. Izingxenye ezisezingeni eliphakeme, ukunambitheka okuhlukile, nokuthandwa njalo kubalulekile ekukhiqizeni isisekelo seklayenti elithembekile. Inning ngokuya ngeISIFUNDO SOKUFUNDA Ngenhlangano yokudla yobisi yomhlaba wonke, ama-78% amakhasimende akhetha izindleko ze-ayisikhilimu ezenziwe ngezakhi zemvelo zonke. Ngokugxila kwekhwalithi ephezulu, awusona nje nje sicela ulwele ulwanga lwamakhasimende akho kodwa-ke ngokufanayo ukhula ubala futhi uthembele kwigama lakho lomkhiqizo.

B. Service ngokumamatheka

Ukuxhaswa kwamakhasimende okuvelele kungenza noma kulimaze ukuthembeka kwesitolo se-gelato. Izisebenzi ezimnandi futhi ezinolwazi zingaguqula isivumelwano esilula sibe isipiliyoni esingalibaleki.Amaphesenti angamashumi ayisithupha nesishiyagalombiliKwabathengi bathi bazimisele ukukhokha ngaphezulu kwemikhiqizo nezinsizakalo ezivela kuma-brands ezaziwa ngokuhlinzeka ngesipiliyoni esihle senkonzo yamakhasimende.Ukukhiqiza indawo enhle yokufundisa nokukhiqiza indawo enhle engasebenza kahle iklayenti.

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C. Imikhuba Ezinzisekayo: Indima Yezinkomishi Ze-Ice Cream E-Tuobo

Imikhiqizo kaTuobo yakhiwe ngezinto ezisetshenziswayo zombili ezisebenza kabusha futhi ezingenakubalwa, ziqinisekise ukuthi zinomthelela omncane emvelweni. Ngokukhetha lezi zinketho ze-eco-friendly, ubamba iqhaza ngenkuthalo ekunciphiseni imfucuza kanye nokukhuthaza ikusasa eliluhlaza okotshani. Lokhu kuzibophezela kokusindisa kusebenza namakhasimende azowathola efuna amabhizinisi abeka phambili iplanethi.

D. Amanani kanye Nokunyusa

Amasu we-Prices kanye nama-Promos adlala umsebenzi obalulekile ekugcwalisekeni okuphelele kwamakhasimende. Ukuhlinzeka ngezindleko ezingabizi ngaphandle kokufaka engcupheni ngekhwalithi ephezulu kungadweba kumakhasimende abucayi ngamanani. Ngaphezu kwalokho, ama-promos anjengokunikezwa okunikezwayo okukodwa okukodwa noma okukodwa noma amanani wesaphulelo esinqunyelwe angakhiqiza ubumnandi futhi ashukumisele i-gos ephindwe kabili.

E.marketing magic

Ukufaka uphawu kanye nokukhangisa kungamadivayisi abalulekile wokugcina amaklayenti nokudweba ngaphakathi. Izinhlelo zokuxhumana nabantu, ikakhulukazi, zinikeza indlela ephumelelayo yokufaka amaklayenti futhi zibonise izinto zakho. Imininingwane evela ekukhuleni komphakathi iphakamisa ukuthi amagama womkhiqizo afaka ngokuzibandakanya ngemakethe yawo okuhlosiwe ekuxhumaneni nomphakathi Bheka ukuthuthukisa amaklayenti.

F. Ukulalela amakhasimende akho

Ama-Client Comments ngumthombo obalulekile wokuthuthukisa isipiliyoni esijwayelekile. Ukugqugquzela amaklayenti ukunikela ngamazwana anezifundo, ukuhlolwa kwe-inthanethi, noma amanethiwekhi omphakathi anganikeza ukuqonda ezindaweni ezidinga ukuthuthuka. Amakhasimende anikeza impendulo ebhizinisini lakho ngokuthatha isikhathi ukubhala ukubuyekezwa. Ungaphendula ekubuyekezweni okuhle, okukhombisa ukuthi uyazisa imibono yamakhasimende akho futhi uyawazisa. Uma uthola isibuyekezo esingesihle, ungathatha futhi leli thuba ukwamukela ukushiyeka kwakho bese uzama ukulungisa ubudlelwano bakho nekhasimende.

G. Ukwenza okuthandwa nguwe nokwenza ngokwezifiso

Okuhlangenwe nakho okwenziwe ngokwezifiso kwe-gelato kuqeda ukuvelela ngokuqhubekayo, futhi kusizakala unomphela. Ukuhlinzeka ngokuthanda okwenziwe ngezifiso, ama-toppings, noma namakhekhe we-gelato angakhiqiza okuhlangenwe nakho okuhlukile futhi okungalibaleki kwamakhasimende. Izinhlobo ezifanaNike, ngokwesibonelo, vumela amakhasimende ukuba enze ngezifiso imikhiqizo yawo ekuthandeni okukhethekile, adala ukuxhumana okusondele kakhulu nezilaleli zawo. Ngale ndlela, futhi bangakhulisa kakhulu ukuthengisa futhi bakhiqize ukubuyiselwa okuphezulu ekutshalweni kwemali ngemikhiqizo eyenziwe ngezifiso. Ngokunika amandla amaklayenti ukuthi akhiqize uqobo lwawo olufanele lwendaba ngaphakathi, awusona nje ukunikela ekukhetheni kwabo okuyimfihlo kodwa ngokufanayo okufanayo nomuzwa wokuthola impahla nokuxhumanisa igama lakho lomkhiqizo.

H. Imiklamo emisha neyokwazanga ukubona:

Ingxoxo idlala umsebenzi obalulekile kusipiliyoni seklayenti elijwayelekile. I-Tuobo inikeza uhla lwezinto ezinobuhlakani futhi ezibonakalayo ze-gelato mugs nezinkezo ezithuthukisa ubuhle bokuhlekisa ngokuthuthuka kwakho okunama-icy. Noma ngabe ukhetha izitayela zendabuko noma ukhethe okwengeziwe, amafomu ahlukile nemithunzi enikelwe ifaka phakathi isendlalelo sobuhle sengxoxo yakho. Lezi zinto ezinhle kakhulu ezikhangayo zengeza ekugcwalisekeni okuphelele kweklayenti ngokukhiqiza okuhlangenwe nakho okungenakulibaleki nokwenziwe nge-Instagram.

I. Izinhlelo Zokuthembeka Nemivuzo

Izinhlelo zokwethembeka ziyindlela ephumelelayo yokukhuthaza ukuphinda ibhizinisi nokwakha ukuthembeka kwamakhasimende. Ngokunikela ngemivuzo noma izaphulelo kumakhasimende akho ajwayelekile, ukhombisa ukwazisa nge-patronage yabo bese udala isisusa kubo ukuze bakwazi ukubuyela esitolo sakho. Amaphoyinti ekuthengeni ngakunye nawo angasetshenziswa ukukhulula okunikezwayo ngokuzayo, okungabasekela ukubakhulisa ukuthenga kwabo. Le ndlela yobuhlakani iyasiza ekuqhubekeni nasekuhlakuleleni ukwaneliseka kwamakhasimende futhi ayihumushele ubuqotho besikhathi eside.

Ungaphrinta kanjani izinkomishi zephepha?

Uyemukelwa ukuze ukhethe inkomishi yethu yephepha lezesiko lesendlalelo elilodwa! Imikhiqizo yethu eyenziwe ngezifiso yenzelwe ngqo ukufeza izidingo zakho nesithombe somkhiqizo. Ake siqokomise izici ezihlukile nezivelele zomkhiqizo wethu kuwe.

Ⅲ. Ukubeka kafushane

Ekuphetheni, ukuthuthukisa ukwaneliseka kwamakhasimende ezitolo ze-Ice Cream akuyona nje enikeza ukunambitheka okuhlukahlukene noma ukuba nesitolo esibonakalayo. Kumayelana nokwenza okuhlangenwe nakho okukhumbulekayo futhi okujabulisayo kwekhasimende ngalinye elibagcina bebuya nokuningi. Ngokugxila ezintweni ezifana nekhwalithi yomkhiqizo, insizakalo yamakhasimende, i-ambiance yesitolo, kanye nemininingwane emincane efana nokuthungwa kanye lokushisa kwe-ayisikhilimu, izitolo ze-ayisikhilimu zingakujabulisa ngempela amakhasimende abo futhi avelele emakethe yokuncintisana.

Khumbula, ukwaneliseka kwamakhasimende akuyona umcimbi wesikhathi esisodwa, kepha uhambo oluqhubekayo. Ukufuna ngokuqhubekayo impendulo, ukuthuthuka okusha, futhi ukuthuthuka kuzoqinisekisa ukuthi isitolo sakho se-ayisikhilimu sihlala siyindawo enhle yazo zonke lezo ezinezinyo elimnandi. Ngakho-ke, yeka injabulo ethile, fafaza ngokunakekela, bese ubuka njengoba ukwaneliseka kwamakhasimende akho kuncibilika noma yikuphi ukungabaza ngempumelelo yesitolo sakho se-ayisikhilimu.

ETuobo, aIndebe yokupakisha yendebe eChina, Sigxile ekukhiqizeni izinsizakalo zokufaka umkhiqizo owenziwe ngokwezifiso ezingagcini nje ngokuvikela ama-thrill akho ama-gazic Thintana nathi namhlanje ukuthola ukuthi ukupakisha kwethu ubuhlakani kungakhulisa kanjani ukugcwaliseka okuphelele kwe-gelato Shop Shop Truigree yakho.

Silungele ukuqala iphrojekthi yakho yenkomishi yephepha?

Ungahle futhi uthande

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Ungakukhulisa kanjani ukwaneliseka kwesitolo se-ayisikhilimu?

I. Isingeniso